360-degree patient view

Salesforce healthcare solutions offer a special 360-degree view of the patient’s record. It is possible for the caregiver to access a single view of the patient directly from the console.

Empowered with patient records, health timelines and details of patient- care-giver engagement, it is possible to offer personalized support to help patients take charge of their health.

Patient-centric care is brought to the forefront with a transparency that allows people to focus on their own health and achieve a healthier lifestyle. Wearable devices and apps help track real-time data that is proving useful in developing a complete picture of the user’s health leading to better diagnosis and results.

Personalized interaction

The patients today expect the same personalized interaction with their care givers as in every other aspect of their life. Patients expect to have an easy access to clinical and nonclinical data, along with details on their current medication, appointment schedule and engagement statistics.

More importantly, patients expect the same ease of interaction as on other retail platforms. More and more people are keenly aware of the importance of healthy lifestyles and expect to receive real time inputs that will help them understand their current health conditions as well as keep track of their care plan. Further, it is also important for caregivers to have access to an intuitive interface that allows them to identify priority tasks and connect with other caregivers with the help of secure messaging features.

More than ever, ensuring security of data is a critical need in today’s technology driven world. With an increasing dependence on EHRs, caregivers and patients need to have the peace of mind that their information is stored safely, and the required authentication protocols are in place at all times.

Unlock insights

 With the increasing amount of data available, healthcare professionals and patients can engage on a deeper level. With effective and timely access to data, it is possible to offer better diagnosis and patient care plans that will lead to better clinical outcomes.

There are a wide range of healthcare options currently available for patients. Hence it is critical for health organizations ensure timely care which in turn could lead to an increase in patients through referrals. Doctors are under pressure to keep their patients well-informed of their health conditions and treatment plans through means of effective educational content, appointment reminders and access to support groups etc. for better results.