Redefine the manufacturing lifecycle with intelligent solutions that deliver a modern, connected experience.
Give your sales and service team the power to identify sales potential proactively with a 360-degree view of customer – calls and meetings, opportunities raised, and support engagement.
Keep track of any warranty, returns, repair, or service issues, and self-service FAQs.
Move away from monthly excel spreadsheets by integrating your ERP system data with your CRM system. With lead management, revenue line items, and quote management combined, your sales managers get the intelligent insights they need to drive more informed decision-making.
Manufacturers are increasingly looking for solutions that will help them digitalize their operations. This is key not only for production capabilities but also for their support teams and sales efforts.
Over the years, manufacturers have invested heavily in ERP, Supply chain as well as production facilities. However, there has not been much progress in the way their interactions with customers are conducted. With lack of transparency and difficulties in connecting with channel partners and customers, key intelligence and feedback is lost along the way which affects productivity in the long run.
The focus in the Manufacturing industry has shifted drastically from being a Product-centric environment to becoming a Customer-centric process.
With the world’s #1 CRM platform it is now easy to coordinate production, sales and field service with innovative solutions through a single platform.
Connected Sales and Distribution
Salesforce Manufacturing allows you to improve your customer relationships. The 360-degree customer view provides a collaboration platform for your engineering, operations and other critical teams to collaborate on a global scale.