How self-service can reduce Healthcare cost

Using a patient portal has proven to improve patient care as well as significantly streamline office workflow and efficiency. It also helps you leverage existing tools to build patient loyalty.

Research conducted by Salesforce shows that currently, 60% of patients rely on their doctors to keep track of their health records. However, there is an increasing number of patients (around 35%) who use online portals to view their data- such as medical reports, lab results, etc. This increasing trend towards reliance on technology is definitely here to stay. 

You can refer to this quick list on the advantages of making a patient care portal a part of your practice:

-Communicate real-time information between patients and doctors in a secure environment

-Enable patients to request prescription refills online and save on time and administrative effort

-Streamline of workflow and reduce time spent by staff on miscellaneous duties

-Get the patients actively involved in their health management through educational videos and material to encourage discussions on treatments

-Ensure that patient records are accurate and complete at all times

-Share test results with patients in a timely and secure manner

-Offer reminder calls to patients for upcoming visits, prescription refills, tests to be done etc.

-Ease of access over a wide variety of devices such as smartphone, desktop

-Parents have access to immunization records at all times without having to visit the doctor’s office.

-An increase in patient loyalty can be seen due to continuous communication and support for the patient and interaction with the doctor.

 In addition to the patient portal, it is also important to focus on patient education. This is especially true for patients with chronic diseases.

- Through interactive information sharing with patients, they are empowered to understand their own health and self-care abilities are enhanced. Further, patients can actively participate in any decision-making process on their ongoing treatment with their doctors. Once they feel in control of their health, the chances of them actively following their care plan is higher.

- Such a proactive approach to health leads to long term benefits for not only the patient and doctor but taxpayers as well.

- Studies have also shown that patient education reduces the number of readmissions as well as cuts down on unnecessary phone calls and doctor visits.

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