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How self-service can reduce Healthcare cost

Aug 08, 2018 Parth Patel

Striking the right balance between healthcare and satisfaction

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The ability to deliver customer-centric healthcare services is fast emerging as the need of the hour to weather the changes in healthcare services. There has a been a sharp increase in healthcare providers who offer patient portals mainly to satisfy regulatory requirements that need to show ‘meaningful use’ as defined by the Centers for Medicare & Medicaid Services. A patient portal is defined as “A secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an Internet connection.”

And recent surveys conducted by HIMSS show that this is a growing trend. Around 69% of the hospitals said that they used a mobile optimized patient portal. And around 47% were expecting to expand their use of connected health technology over the next few years.

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“Studies have shown that giving patients control of their health care plans will improve outcomes.”

  • David Westberry
  • Salesforce Certified Architect
  • Six Consulting, Inc.

patients use online portals


patients rely on doctors to maintain records

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