Striking the right balance between healthcare and satisfaction
The ability to deliver customer-centric healthcare services is fast emerging as the need of the hour to weather the changes in healthcare services. There has a been a sharp increase in healthcare providers who offer patient portals mainly to satisfy regulatory requirements that need to show ‘meaningful use’ as defined by the Centers for Medicare & Medicaid Services. A patient portal is defined as “A secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an Internet connection.”
And recent surveys conducted by HIMSS show that this is a growing trend. Around 69% of the hospitals said that they used a mobile optimized patient portal. And around 47% were expecting to expand their use of connected health technology over the next few years.
“Studies have shown that giving patients control of their health care plans will improve outcomes.”
patients use online portals
patients rely on doctors to maintain records
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