Ever developing technological innovations have redefined customer service in the Cruise Industry
Cruise lines are a prime example of the smooth interplay between the principles of physics, technical expertise and providing an exemplary customer experience leading to a successful business model. While new technology is used effectively to manage the functioning of a cruise liner, it hasn’t been used as extensively to boost sales. All that could change with the increased use of predictive analysis in the industry.
“With AI, it is possible to really enhance the customer experience across all touch-points in that customer journey”
US population have taken a cruise
additional capacity in 2018
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