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Learn how Predictive Analysis has redefined customer service in the Cruise Industry

Sep 07, 2018 Parth Patel

Ever developing technological innovations have redefined customer service in the Cruise Industry

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 Cruise lines are a prime example of the smooth interplay between the principles of physics, technical expertise and providing an exemplary customer experience leading to a successful business model. While new technology is used effectively to manage the functioning of a cruise liner, it hasn’t been used as extensively to boost sales. All that could change with the increased use of predictive analysis in the industry.


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“With AI, it is possible to really enhance the customer experience across all touch-points in that customer journey”

  • Parth Patel
  • CEO
  • Six Consulting, Inc.

US population have taken a cruise


additional capacity in 2018

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